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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Leslie Wilkinson

August 14, 2024

5  out of  5
rating by Leslie Wilkinson
"Excellent staff, would highly recommend."
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At War

June 2, 2024

5  out of  5
rating by At War
"Mark set up my home and auto insurance, he was very professional and easy to talk to about my needs. I highly recommend . Best experience I’ve ever had with insurance"
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Steffanie Dexter

April 24, 2024

1  out of  5
rating by Steffanie Dexter
"Been with State Farm for years and still appreciate State Farm but This office drops the ball consistently and has no urgency. Do yourself a favor to save on your personal stress and go with someone from Bangor."
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Jay Riley

February 12, 2024

5  out of  5
rating by Jay Riley
"When a 40ft tree fell on our wheelchair minivan while driving home a week before Christmas, our good neighbors at Jeremy Von Oesen State Farm were the first ones we called. We could not have been happier with the response. Sympathetic and helpful from the very first phone call, Mark and Shelby patiently answered questions and helped us navigate the claims process. Our vehicle was declared a total loss (happily we walked away with only minor injuries), but State Farm valued our vehicle fairly and the settlement allowed us to get back on the road with a nearly identical wheelchair van. Many thanks to all our friends at State Farm and especially the Jeremy Von Oesen agency! 🙏"
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Henry Borntraeger (Henry)

January 21, 2024

5  out of  5
rating by Henry Borntraeger (Henry)
"Great friendly service."
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Kimberly Leonard

October 24, 2023

5  out of  5
rating by Kimberly Leonard
"Shelby is always there to help me with any question I have in person or on the phone."
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Stephanie Lundin

September 14, 2023

5  out of  5
rating by Stephanie Lundin
"They gave me a great quote on insurance, AND included home owners insurance which I’ve had so many issues getting with other companies. Shelby is great to work with!"
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Shannon McDougall

September 13, 2023

5  out of  5
rating by Shannon McDougall
"Nothing but great things to say. Shelby was so incredibly nice and helps me every time I need it. Jeremy is such a great agent! Would definitely recommend!!"
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Daniel Burns

May 29, 2023

5  out of  5
rating by Daniel Burns
"Great"
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Michelle Bolen

April 14, 2023

2  out of  5
rating by Michelle Bolen
"When I called they were very abrupt and not friendly, and that went even further downhill when I told them I was not the driver but I WAS his power of attorney and did all the important info like bills and insurance on house and car. Felt like was getting interrogated, instead of asking for my information... then was told nope cannot help you and when I asked for clarification was just told it was policy and not exactly WHAT was against their policy. Can safely say will NOT be recommending their group unless it is someone I TRULY dislike and want them to have a miserable time."
We responded:
"We strive to help every customer experience be excellent. Sorry you feel we did not meet this expectation for you and want to help. We also try to be better each time we interact with every call we get. Mark, Shelby, and I are never abrupt or rude but policy is we cannot speak with someone not listed on an account unless receive the POA in office. With this said we have not spoken with anyone claiming a POA in some time, could you please email me with your experience so we can continue to be better and when you called, time, number, and whom about as we do not have record and need to be sure things are set straight. My direct email is jeremy.vonoesen.ff6b@statefarm.com and I look forward to hearing from you or any customer that has concerns. Thank you! "
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Rob Siddall

January 30, 2023

5  out of  5
rating by Rob Siddall
"Always helpful and professional"
We responded:
"Thank you so much and anything to help!"
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TheMainer111

December 12, 2022

5  out of  5
rating by TheMainer111
"The rep at this office is great! Shelby has always made my claims experiences smooth as can be and has helped guide me through the red tape maze!"
We responded:
"She is wonderful and thanks for sharing! "
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Jacqui Kudrick

September 13, 2022

5  out of  5
rating by Jacqui Kudrick
"Always very polite and willing to help excellent service"
We responded:
"Thank you and we want to help any way we can!"
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Justin Campbell

June 15, 2022

5  out of  5
rating by Justin Campbell
"Great office and great service! Highly recommend."
We responded:
"Thank you so much!"
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Che Guevara

May 25, 2022

5  out of  5
rating by Che Guevara
"I love Shelby who works at Statefarm. She has helped me so much. I will not change insurance. Love them."
We responded:
"She is so good and does amazing work for all our customers! Thank you!"
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George McGlauflin

June 11, 2021

5  out of  5
rating by George McGlauflin
"The woman who runs the branch is very helpful and knows what I need. She was able to save me money by also giving me more coverage on my vehicle and tools. I've never had to wait more than ten minutes to be seen. Very professional."
We responded:
"Shelby is amazing! Thank you! "
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Shannan McCausland

November 25, 2020

5  out of  5
rating by Shannan McCausland
"Professional and courteous services with great communication and follow-up. I switched from another company after 20 yrs due to poor services received when needed the most. Mr. Von Oesen and his team handled the switch quickly and effortlessly and even saved me over $600 a year!!"
We responded:
"Thank you so much and appreciate you!"
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Alex Stackhouse

December 14, 2019

5  out of  5
rating by Alex Stackhouse
"I went in to get a copy of my insurance card and Shelby was very quick to get what I needed. I never have any issues getting what I need when I come into the office."
We responded:
"Thank you so much and she is great!"
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Dwayne Graham

November 15, 2019

5  out of  5
rating by Dwayne Graham
"Always there to help! Shelby, you the best! Very knowledgeable of what you do and willing to help. Been with them for the past 5 years and never regret!"
We responded:
"Thank you for your loyalty! Help anyway we can!"