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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Steffanie Dexter

April 24, 2024

1  out of  5 rating by Steffanie Dexter
"Been with State Farm for years and still appreciate State Farm but This office drops the ball consistently and has no urgency. Do yourself a favor to save on your personal stress and go with someone from Bangor."
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Jay Riley

February 12, 2024

5  out of  5 rating by Jay Riley
"When a 40ft tree fell on our wheelchair minivan while driving home a week before Christmas, our good neighbors at Jeremy Von Oesen State Farm were the first ones we called. We could not have been happier with the response. Sympathetic and helpful from the very first phone call, Mark and Shelby patiently answered questions and helped us navigate the claims process. Our vehicle was declared a total loss (happily we walked away with only minor injuries), but State Farm valued our vehicle fairly and the settlement allowed us to get back on the road with a nearly identical wheelchair van. Many thanks to all our friends at State Farm and especially the Jeremy Von Oesen agency! 🙏"
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Henry Borntraeger (Henry)

January 21, 2024

5  out of  5 rating by Henry Borntraeger (Henry)
"Great friendly service."
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Kimberly Brenton

October 24, 2023

5  out of  5 rating by Kimberly Brenton
"Shelby is always there to help me with any question I have in person or on the phone."
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Stephanie Lundin

September 14, 2023

5  out of  5 rating by Stephanie Lundin
"They gave me a great quote on insurance, AND included home owners insurance which I’ve had so many issues getting with other companies. Shelby is great to work with!"
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Shannon McDougall

September 13, 2023

5  out of  5 rating by Shannon McDougall
"Nothing but great things to say. Shelby was so incredibly nice and helps me every time I need it. Jeremy is such a great agent! Would definitely recommend!!"
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Daniel Burns

May 29, 2023

5  out of  5 rating by Daniel Burns
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Michelle Bolen

April 14, 2023

2  out of  5 rating by Michelle Bolen
"When I called they were very abrupt and not friendly, and that went even further downhill when I told them I was not the driver but I WAS his power of attorney and did all the important info like bills and insurance on house and car. Felt like was getting interrogated, instead of asking for my information... then was told nope cannot help you and when I asked for clarification was just told it was policy and not exactly WHAT was against their policy. Can safely say will NOT be recommending their group unless it is someone I TRULY dislike and want them to have a miserable time."
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Rob Siddall

January 30, 2023

5  out of  5 rating by Rob Siddall
"Always helpful and professional"
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December 12, 2022

5  out of  5 rating by TheMainer111
"The rep at this office is great! Shelby has always made my claims experiences smooth as can be and has helped guide me through the red tape maze!"
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Jacqui Kudrick

September 13, 2022

5  out of  5 rating by Jacqui Kudrick
"Always very polite and willing to help excellent service"
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Justin Campbell

June 15, 2022

5  out of  5 rating by Justin Campbell
"Great office and great service! Highly recommend."
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Che Guevara

May 25, 2022

5  out of  5 rating by Che Guevara
"I love Shelby who works at Statefarm. She has helped me so much. I will not change insurance. Love them."
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George McGlauflin

June 11, 2021

5  out of  5 rating by George McGlauflin
"The woman who runs the branch is very helpful and knows what I need. She was able to save me money by also giving me more coverage on my vehicle and tools. I've never had to wait more than ten minutes to be seen. Very professional."
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Shannan McCausland

November 25, 2020

5  out of  5 rating by Shannan McCausland
"Professional and courteous services with great communication and follow-up. I switched from another company after 20 yrs due to poor services received when needed the most. Mr. Von Oesen and his team handled the switch quickly and effortlessly and even saved me over $600 a year!!"
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Alex Stackhouse

December 14, 2019

5  out of  5 rating by Alex Stackhouse
"I went in to get a copy of my insurance card and Shelby was very quick to get what I needed. I never have any issues getting what I need when I come into the office."
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Dwayne Graham

November 15, 2019

5  out of  5 rating by Dwayne Graham
"Always there to help! Shelby, you the best! Very knowledgeable of what you do and willing to help. Been with them for the past 5 years and never regret!"